Connect to Wellbeing (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our services, contact us, or visit our website.
1. Information We Collect
Personal Information
We may collect identifying information such as:
Full name
Phone number
Email address
Mailing address
Date of birth
Emergency contact information (if provided)
Health Information
If you seek support, referrals, or wellbeing services, we may collect Protected Health Information (PHI), including:
Physical or mental health information
Medical history relevant to services
Information about current concerns or support needs
Information from healthcare providers (with your authorization)
This information is only collected when necessary to provide appropriate care and support.
Website Usage Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device type
Pages visited and time spent on the site
This helps us improve our website and services.
2. How We Use Your Information
We use your information to:
Provide wellbeing services, referrals, and care coordination
Communicate with you about services and appointments
Respond to inquiries and requests
Improve our programs, services, and website
Maintain records and meet legal or regulatory requirements
We only use health information as permitted by law, including HIPAA where applicable.
3. HIPAA and Your Health Information
If Connect to Wellbeing is considered a Covered Entity or Business Associate under HIPAA, your Protected Health Information is handled in accordance with HIPAA regulations.
We may use and disclose your health information:
For treatment, payment, and healthcare operations
When required by federal or state law
To prevent or lessen a serious threat to health or safety
With your written authorization for other purposes
You may receive a separate Notice of Privacy Practices if required under HIPAA, which explains in more detail how your health information may be used and your rights under the law.
4. How We Share Your Information
We keep your information confidential. We may share it only:
With healthcare providers or partner organizations involved in your care (with appropriate consent or authorization)
With service providers who help us operate our business (under strict confidentiality agreements)
When required by law, court order, or government request
In emergencies where safety is at risk
We do not sell or rent your personal or health information.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. While we work to protect your information, no method of transmission over the internet is completely secure.
6. Data Retention
We retain personal and health information only as long as necessary to provide services and comply with legal, regulatory, and professional obligations. When no longer needed, information is securely deleted or de-identified.
7. Your Rights
Depending on applicable laws, including HIPAA, you may have the right to:
Access or receive a copy of your health information
Request corrections to inaccurate or incomplete information
Request restrictions on certain uses or disclosures
Request confidential communications
Receive an accounting of certain disclosures of your health information
File a complaint without fear of retaliation
To exercise these rights, contact us using the information below.
8. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve functionality and analyze site traffic. You can adjust your browser settings to refuse cookies if you prefer.
9. Third-Party Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of those third parties.
10. Children’s Privacy
We take special care when handling information related to children and adolescents. Where required by law, we obtain consent from a parent or legal guardian before collecting personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Connect To Well Being
Hanin@connectowellbeing.com